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Comments and Complaints

Comments or Complaints

We are always trying to improve our services and you can help. We would like to hear your comments or complaints about the services we provide.
If you are pleased with the service we provide, please tell us. You may have a suggestion about how we can improve. Sometimes the most straightforward ideas have the greatest benefit.
We want to hear from you if you are unhappy with any of our services. We are here for your benefit and we believe you are entitled to a quality service.

• Write a letter and send it to:
  

Complaints Officer
Klevas Consulting
Audit House
260 Field End Road
Ruislip
Middlesex
HA4 9LT

• Phone us on 02088682009
   
• Email us at complaints@klevas.co.uk
  
  

Once we have received your complaint:

• We will send a letter of acknowledgement within 5 calendar days. If you do not receive a letter of acknowledgement by then, you should contact us in any of the ways listed above.
  
• We will investigate the complaint and will aim to finish the investigation within 28 calendar days. If it appears that this will take longer, we will contact you in writing to explain the reason for the delay and negotiate with you to agree how long is required for the response to your complaint to be issued.
  
• If you are dissatisfied with how your complaint is handled, you should contact the Complaints Officer on 02088682009.
  
• After your complaint has been investigated we will write to tell you what we have found and what we intend to do.

What If Our Response Does Not Satisfy You?
If you are dissatisfied with the response to your complaint, you may contact the Consumer Direct or, if your claim related to Personal Injury service you may contact the Claims Management Regulator. Details of how to contact the Consumer Direct or Claims Management Regulator will be included in the reply which is sent to you by us.

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