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Terms and conditions


  1. Klevas Consulting Ltd guarantees that it will use its best endeavours to organise any due refund of income tax for people who are currently working or have previously worked in the United Kingdom.
  2. Klevas Consulting will organise the refund of the maximum amount possible based on the information and documentation provided by its customers and in line with the legal entitlements and obligations of the customer within the tax law of the United Kingdom.
  3. Where there is a change in the applicable tax law, or in the interpretation or implementation of the rules and laws by the tax authorities, Klevas Consulting will meet its commitment to organise the refund to the degree allowed by the law, interpretation and implementation by the tax authority. The decision of the exact value of any refund due or amount owed is the decision of the relevant Tax Authority.
  4. Klevas Consulting will provide the refund as expediently as possible, subject to the provision of the necessary documents, information by the customers and the efficient processing of the refund application by the relevant tax office.
  5. Klevas Consulting takes no responsibilty for the refund of tax where: the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any other way; the customer has already received a refund; the customer has already applied for a refund, either directly or through another person, natural or legal; the customer owes money to the tax authority; the tax authority has different information on its system than that provided by the customer; the tax authority information leads to a decision that the customer is not due a refund.
  6. Where there is a possible case for appeal within the law, such measures will be taken by Klevas Consulting,where the customer information enables it to do so.
  7. When the customer signs a Power of Attorney permitting Klevas Consulting to organise his refunds, he is agreeing to pay the fee to Klevas Consulting for the organisation of the refund. If the customer has signed a Power of Attorney authorising Klevas Consulting to organise his refunds, and has, with or without his knowledge, applied or authorised any other person, natural or legal, to organise the same refund, he will owe Klevas Consulting the fee for the organisation of a refund, notwithstanding that the customer has obtained a refund otherwise than with the assistance of Klevas Consulting.
  8. When the customer submits a registration on the Klevas Consulting website and he ticks the box agreeing that Klevas Consulting should organise its refunds, this is accepted in lieu of a physical signature as an authorization by the customer to Klevas Consulting to proceed and organise his refund and that the customer agrees to pay the fee as per point 7 above.
  9. If the relevant Tax Office, sends the due refund to the customer directly, rather than to Klevas Consulting, the customer still owes the processing fee in full to Klevas Consulting for the service rendered, which resulted in the issuing of the refund to customer.
  10. If the customer does not pay this fee on a voluntary basis or on request from Klevas Consulting, Klevas Consulting reserves the right to: a) Take legal action to pursue the customer for the fee due. b) Publish the name of the customer as a Bad Debtor in the local newspaper, on the Klevas Consulting website and other media if the fee has not been paid within the rational terms given. c) Report the customer as a Bad Debtor to the relevant financial institutions in the UK.
  11. Where Klevas Consulting offers the customer a fast track method of submitting the relevent forms and documents in one step, and the customer signs all forms, this means the customer has agreed and authorised Klevas Consulting to file his return and organise any refund due. On receipt of all the forms and the documents, Klevas Consulting will confirm the estimated refund value per email. As the customer has already authorised Klevas Consulting to organise the refund, Klevas Consulting will proceed to file the return, unless Klevas Consulting receives a written revocation from the customer by email within three working days after sending this estimated refund amount to the customer. A customer needs to send such revocation to Klevas Consulting in writing by email and receive confirmation from Klevas Consulting that it has been received.
  12. All emails to the customer will be sent to the email address provided by the customer at registration. Klevas Consulting will expect that the customer will ensure there is sufficient space in his inbox to receive all emails and that the customer checks his email regularly - regularly being about three times a week.
  13. Klevas Consulting has a minimum fee for each tax refund application. A contingency fee is charged where the refund amount is above the minimum fee amount. For information about the fees, email Klevas Consulting will provide information of the fee applicable per application.
  14. For additional value-added services provided by Klevas Consulting to the customer, additional fees will be charged. For information about the fee for the additional services rendered for an individual case, the customer should email Klevas Consulting will provide information of the fee applicable per customer case.
  15. Klevas Consulting will send the refund to the customer as agreed per communication with the customer.
  16. Depending on the tax being refunded, the usual method is by bank transfer.
  17. Klevas Consulting will contact the customer at the time of refund to discuss additionally provided services (if applies) and the service fee.
  18. When Klevas Consulting receives the money from the tax office, it will deduct its fee, plus necessary tax, from the amount sent to the customer.
  19. In the case of payment by cheque, Klevas Consulting has no control over the fees charged locally by banks in cashing the cheque.
  20. Klevas Consulting will apply its Payment Options procedure to obtain the payment options choice of the client. Should the client fail to communicate his payment option choice within six months, Klevas Consulting will reserve the right to amend the terms of section 7 and apply them at its discretion until the client reverts.
  21. Some refund entitlements of the customer are not issued by the Tax Authorities, for example they are reimbursed by decreasing the tax liabilities or other financial liabilities of the client. Where such refund entitlements are organized by Klevas Consulting, the total financial benefit to the customer arising from the work of Klevas Consulting will be used as the basis for the estimation of the fee due.
  22. Klevas Consulting Tax Calculator is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations provided by the Klevas Consulting online Tax Calculator are an indicator of what the customer may be entitled to based on the information inputted by the customer. Final amounts due to the customer will depend upon the information and data on actual documents submitted, the information made available and the decision of the Tax Office.
  23. Unless requested to do otherwise by the customer, Klevas Consulting will advise current and past customers of: all new refunds that they may be entitled to as and when information becomes available from the respective tax authorities; all new services that Klevas Consulting provides; all new services offered by Klevas Consulting and associated companies.
  24. From time to time, Klevas Consulting may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the web-site terms and conditions and customers are advised to check it regularly to receive these updates.
  25. The submission of a registration to Klevas Consulting, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.
  26. Klevas Consulting ensures that all client information is held as private and confidential.